General

General Usage and Questions

• Are there requirements to use the app?
• What is PointsKash?
• Where can I sign up?
• What mobile operating systems is the PointsKash app compatible with? 
• How can I update my phone number on PointsKash?
• The recipient did not receive a notification about the payment, what happened?

Peer to Peer

• How do I confirm a friend or loved one I’m sending points or cash to is the intended recipient?

Security and Verification

• I am not a PointsKash user and I’m seeing an unauthorized charge on my bank or card statement.
• Why am I being asked to provide my legal name?
• Do I need to add a debit card at sign-up? 
• Why does it say my phone number or email is already on file?
• I do not recognize these payments on my transaction tab, what do I do?
• Who can I contact regarding security?

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Billing and Transactions

• How do I receive points from a friend or loved one?
• How can I fund my account?
• What is the PointsKash balance?
• I’m new to PointsKash. What do I do if I want to make payments with the money in my PointsKash account?  
• Why is my payment listed as “Incomplete” or “Pending”?

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