Security and Verification
- I am not a PointsKash user and I’m seeing an unauthorized charge on my bank or card statement.
- Why am I being asked to provide my legal name?
- Do I need to add a debit card at sign-up?
- Why does it say my phone number or email is already on file?
- I do not recognize these payments on my transaction tab, what do I do?
- Who can I contact regarding security?
- How do I stay safe using the app?
- How do I know the PointsKash website is encrypted and secure?
- How does PointsKash protect your financial information?
- How will PointsKash contact me?
- I’m trying to verify my identity, but the wrong name populated and I can’t change it
- My PointsKash app isn't working correctly.
- Why do I have to verify my identity if my friend didn’t need to do it?
- I didn’t verify my identity, and now I can’t make payments using the money in my PointsKash account
- How long will the Identity Verification take?
- Can I send an anonymous payment to someone on PointsKash?